HOUSEKEEPING MANAGER

Who We Are

One of the fastest growing hotel chains with locations worldwide and a leading hotel chain of business & luxury in Africa. Renowned for attention to detail and design, it offers myriad options of business hotels ranging from luxurious 5-star to economy business hotels. From weddings to corporate gatherings, our hotels have all the necessary services and an experienced team to plan them efficiently.

About the Role

The successful candidate will report to the General Manager and will be responsible for managing the daily operations of the housekeeping department to ensure the guest rooms and hotel premises are kept in a clean and orderly condition. The successful candidate will establish workflows, standard operating procedures and quality control plans for the department.

Responsibilities

1. Deliver a first class customer experience by ensuring that both guest rooms and hotel facilities are clean, stocked, and ready for guest use
2. Ensure proper check-in and check-out procedure for guest rooms in coordination with the front office department
3. Train and supervise housekeeping staff to ensure high-quality guest experience and appraising and evaluating the performance of all the staff in the House Keeping Department.
4. Use interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between co-workers, the supervisory chain and other members of staff and prepare a duty rota and ensure that all staff is allocated a duty.
5. Ensure all the staff in the housekeeping department has appropriate tools, materials, and equipment for the efficient and effective performance of their duties.
6. Taking regular inventory of all fixed and movable assets in the housekeeping department including keys, signage, cleaning equipment, furniture & fittings, soft furnishings, utensils and crockery
7. Setting standard operating procedures and ensuring high levels of cleanliness are maintained and adherence to health and safety standards
8. Conduct regularly scheduled meetings of housekeeping personnel and prepare performance reports related to the department
9. Resolve guest problems quickly, efficiently, and courteously. Ensure that staff is, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.

Qualifications

1. Diploma or equivalent qualification in Housekeeping from a recognized college on the institution.
2. 5 years in housekeeping experience from an international luxury hotel and international experience.
3. Proficiency in Micros Opera and other hotel management software.
4. Knowledge of cleaning and sanitation products, techniques and methods.
5. Working knowledge of operating cleaning equipment
6. Strong leadership and interpersonal skills, a team player and self-driven.
7. Physical stamina and mobility