Infrastructure Manager

ROLE SUMMARY

The Infrastructute Manager will help to build the foundation that keeps the client in front of the competition. He or she will lead the development of the organizations infrastructure strategy, architecture, implementation standards and best practices, working in partnership with the Network Engineering Team and Operations. This role reports to the Chief Technical Officer, with a dotted reporting line to the Head of Operations.

CONTEXT FOR THE ROLE

The client is a fixed Internet service provider specializing in bringing affordable connectivity and related services to remote areas, where he serves both leading corporate and residential customers, as well as hundreds of thousands of individuals via public WIFI hotspots. A key component of this model is the design, set up, and operations of the infrastructure network, which is crucial to providing customers with a fast, affordable, reliable service.

KEY DUTIES AND RESPONSIBILITIES

The Infrastructure Manager will be responsible for the design, installation, and management of the organization’s core network infrastructure to support customers’ wired and wireless connectivity requirements. Specific responsibilities include:

• Design, plan, and manage the expansion of the organization’s core infrastructure across Kenya and potentially neighbouring countries, ensuring that it meets both existing and future requirements for capacity, path diversity, and redundancy.
• Develop, implement, and maintain policies, procedures, and associated training plans for network infrastructure design, installation, and maintenance.
• Develop and manage a team of Solution engineers that can scope and design leading technical solutions to meet customer requirements.
• Manage and ensure optimal operation of all network infrastructure assets, including power solutions, routers, switches, hubs, and so on. Assess, approve, and administer all network infrastructure equipment.
• Negotiate with vendors, outsourcers, and contractors to secure network infrastructure products and services.
• Establish and monitor service level agreements with upstream data providers to enable the organization meets target customer service level agreements.
• Provide input to RFPs, bid proposals, contracts, scope of work reports, and other documentation for sales proposals and associated efforts.
• Perform infrastructure cost modelling, including cost-benefit and return on
  investment analyses for proposed systems to support decision-making.
• Manage and monitor network infrastructure performance, provide network
  performance statistics and reports, and develop strategies for optimising network
  performance.

CANDIDATE REQUIREMENTS

Knowledge & Experience

• Degree in Electrical and Electronics Engineering /HND/ Diploma (or related technical
  field) from a recognized university / institution with a bias in Telecomm.
• 5 years of relevant experience, managing complex projects for small and large scale
  telecoms and/or ISPs in challenging environments such as remote/rural areas
• People leadership and management skills - at least 3 years of managerial experience.
• Broad experience of Core Infrastructure Network Planning, Design, Implementation
  and Maintenance experience, including power solutions, wireless carrier builds, and
  transmission set up.
• “Technical guru” in wired and wireless networks – at least 5 years in Wired (Copper
  and Optical Fiber Communication) and Wireless (Licensed and Unlicensed Radio
  Microwave Communication Systems) network set up.