TECHNICAL PROJECT MANAGER

ROLE SUMMARY

The TECHNICAL PROJECT MANAGER is responsible for planning, scheduling, and managing the rollout of the company’s core infrastructure network and customer connectivity solutions to new areas across Kenya, on a project basis. This role reports to the Head of Operations, however close collaboration with Infrastructure Management and Network Engineering is also required to ensure optimal implementation. Once rollout has been completed, the Technical Project Manager may be reassigned to other projects, or move into a day-to-day operations role in the region.

ABOUT THE ROLE

Our client is a fixed Internet service provider specialized in bringing affordable connectivity and related services to remote areas, where we serve both leading corporate and residential customers, as well as hundreds of thousands of individuals via public WIFI hotspots.

KEY DUTIES AND RESPONSIBILITIES

1. Develop and manage technical project plans for new expansion areas to support the implementation of the core network infrastructure and customer installations, working across multiple teams within the organization.

2. Liaise with, commission, and manage service providers and/or suppliers who may be required to support expansion efforts from time to time

3. Plan and execute logistics for implementing the core infrastructure network and customer installations within a new region, including but not limited to the organization of accommodation, vehicles, entrance to national parks, and commercial premises.

4. Order all equipment and supplies required for expansion, including both core network and customer installations. Coordinate with the Operations team to ensure that all stock supplied meets an acceptable standard, and ensure there are no defects and/or outages.

5. Secure, source, and/or recruit technicians who can support the build of the core infrastructure network and customer installations, as well as provide on-going local technical support.

6. Be responsible for ensuring that build and installation reports are completed and validated with the Technical team to ensure optimum network performance and minimal failures

7. Commission all installation to org specs and ensure sign-off with all clients in regards to equipment installed and service quality achieved at installation.

8. Ensure that all operations policies and procedures, including health and safety, are adhered to at all times throughout the expansion process

9. Be responsible for delivering the technical implementation on time and to budget. Contribute to the expansion report to demonstrate the achievement of targets.

10. Be responsible for regional teams and resources such as fleet. Advise on regional expansion requirements and infrastructure deployment when required.

CANDIDATE REQUIREMENTS

• Bachelor’s degree in telecommunications, ICT, or Electrical Engineering

• 5 years of relevant work/management experience, managing complex projects for both small and large scale telecommunications and/or ISPs in challenging environments such as remote/rural areas

• Experience of Core Infrastructure Network Planning, Design, Implementation, and Maintenance, as well as customer connectivity and power solutions.

• “Technical guru” with the ability to provide QA and challenge to the Technical team and identify potential issues before they happen.